FAQ

Where do you deliver?

KAVON currently delivers only within the United Kingdom. Orders placed with addresses outside this region cannot be processed.

How long will my order take?

Orders are generally prepared within 1 to 3 business days after payment confirmation.
Once shipped, delivery usually takes between 7 and 14 business days.

The full process may take up to 17 business days.

How can I track my order?

After your order is dispatched, you will receive an email with tracking details.
Tracking updates may take up to 48 hours to become visible.

Are shipping fees included?

Shipping costs are calculated at checkout and displayed before payment is completed.

Can I return a product?

Yes. You can request a return within 14 days of receiving your order, in accordance with UK consumer protection laws.

Items must be returned unused and in their original condition.

How do I request a refund?

To request a refund, please contact our support team at support@kavonsandals.store and include your order information.

Refunds are processed after the returned item has been received and inspected, typically within 5 to 10 business days.

What should I do if my order arrives damaged or incorrect?

If there is an issue with your order, please contact us within 48 hours of delivery and provide clear photos.
We will arrange a suitable solution as quickly as possible.

What payment methods are accepted?

We accept secure payments through trusted third party providers available at checkout.
Your payment information is handled securely and is not stored by KAVON.

Can I modify or cancel my order?

Orders can only be changed or cancelled before they are processed.
We recommend contacting us immediately after placing your order.

How can I contact support?

You can reach our support team through:

Email: support@kavonsandals.store
Phone: +1 213 675 4505
Website: https://kavonsandals.store

Our support team is available Monday to Friday during standard business hours.